6. What should I do if my recipient(s) didn’t receive my eCard?
The first thing to do if you think your recepient hasn't received their eCard is check your confirmation email. You should have received a confirmation email when your eCards were sent - the subject line of this email is 'Your Muscular Dystrophy Campaign eCard has been sent.'
This email will tell you what addresses the card was sent to - please check that the email addresses you entered were correct. If there was a typo in the email address, unfortunately it will not be delivered successfully. (Our system validates the format of the address but is unable to check that each address works.)
Ask your recipient to check their junk email folder. While we do our best to ensure our emails are delivered, we cannot guarantee this as it varies depending on providers' settings. If your mail provider doesn't recognise the sender (Muscular Dystrophy Campaign.org.uk) it may go automatically to your junk folder. Most emails will remain in their junk folder for about seven days, though again it may depend on their mailbox and/or providers' settings.
